BAC has worked at the intersection of Clinical Informatics, Information Technology, and Management Consulting in the VA for more than a decade. Our services focus primarily on business / clinical support functions with additional capabilities in the technical arena. Our business / clinical services comprise healthcare project and product management, business coordination and communication, and business owner representation across the system life cycle. We maintain a continuous improvement feedback and lessons learned process throughout our efforts to advance ongoing healthcare transformation. Our technical services support agile development, system testing, and help desk support. A depiction of our services across the system life cycle is provided below.